Accessibility Services
Booking Counters & ATVMs
2 Unified counters + 3 UTS counters
Located at both entries (Platform 01 & 09)
5 ATVMs for quick ticketing
Help Desk at New Building Concourse
Foot Over Bridges
12m & 6m FOBs connecting all platforms
Kazipet End FOB: Platforms 01–09
Secunderabad End FOB: Platforms 01–09
Escalators on all platforms
5 Lifts · 5 Escalators · 10 Staircases
Special Assistance
Battery-operated vehicles for senior citizens
Wheelchair assistance available
Divyangjan dedicated facilities
Child Help Desk
Waiting Halls
General Waiting Hall
Platform No. 01
Free Entry
Ample seating
Display boards
Fan cooling
AC Waiting Hall
New Terminal Building
Air-conditioned
Charging points
Digital displays
Ladies AC Waiting Hall
New Terminal Building
Ladies only · Air-conditioned
Enhanced privacy
Secure access
Prepaid AC Waiting Hall
New Terminal Building
Recliner seating available
₹40/hr per passenger
₹60/hr recliner seat
Charging points included
Smart Digi Lockers
Available at New Terminal Building · Secure digital locking system
Standard Locker
Large Locker
XL Locker
Baggage Scanner
Advanced X-ray screening systems installed at all station entry points. Prohibited and suspicious items detected to enhance passenger safety.
️ Food Court & Multipurpose Stalls
Food Plaza
Full food court at New Building First Floor offering varied cuisine options in a comfortable dining environment.
Platform Stalls
Catering and multipurpose stalls available on all platforms and Foot Over Bridges. Quick bites and refreshments throughout.
RO Drinking Water
Clean RO water drinking points placed on all platforms and at the new building concourse. Free for all passengers.
Smart & Digital Facilities
Free High-Speed Wi-Fi
Connect instantly. Available across the entire terminal at no cost.
LED Train Info Displays
Large LED boards showing real-time train arrivals and departures on all platforms.
Mobile Charging Points
Multiple charging stations at waiting halls and key locations across the terminal.
Multilingual PA System
Public announcements in Telugu, Hindi, and English for all passengers.
️ Sleeping Pods
New Terminal Building · First Floor · Separate Ladies and Gents sections
Features
Privacy curtains
Individual charging point
Reading light
Climate controlled
Clean linen provided
How to Book
Walk in to New Terminal First Floor
Check availability at the desk
Valid ticket / ID required
Pay as you go — per hour basis
Hygiene & Comfort
Pay & Use Toilets
Located at Platform No. 01 and New Terminal Building First Floor. Maintained to high hygiene standards.
Divyangjan Toilets
Specially designed accessible toilets for differently-abled passengers at Platform No. 01 and the new terminal.
Sanitary Vending Machine
Sanitary product dispensers available for women passengers across the terminal.
All Available Services
ATM
On-site cash withdrawal
ATVM
Quick ticket purchase
Cloak Room
Secure luggage storage
Current Day Booking
Same-day ticket facility
Drinking Water
Clean RO water on all platforms
Electronic Reservation
Advance ticket booking counters
Reservation Chart
Updated charts displayed
Food Stalls
Hygienic food outlets
Luggage Trolleys
Available at major entry points
Lifts & Escalators
5 lifts, 5 escalators
Medical Facilities
Basic emergency medical assistance
Parking
2 & 4-wheeler designated areas
Prepaid Taxis & Autos
Authorised prepaid services
Public Telephone Booth
Passenger communication
Police Station
On-site security support
Parcel Services
Booking and delivery
Railway Enquiry
Counter assistance (139)
Seating Benches
Across all platforms
Staircases
10 staircases across terminal
Lost & Found
Dedicated recovery desk
Child Help Desk
Assistance for children
Weighing Machine
Luggage weighing available
Battery-Operated Cars
For elderly & differently-abled