Passenger Facilities

Accessibility Services

Booking Counters & ATVMs

2 Unified counters + 3 UTS counters
Located at both entries (Platform 01 & 09)
5 ATVMs for quick ticketing
Help Desk at New Building Concourse

Navigate Here

Foot Over Bridges

12m & 6m FOBs connecting all platforms
Kazipet End FOB: Platforms 01–09
Secunderabad End FOB: Platforms 01–09
Escalators on all platforms
5 Lifts · 5 Escalators · 10 Staircases

Special Assistance

Battery-operated vehicles for senior citizens
Wheelchair assistance available
Divyangjan dedicated facilities
Child Help Desk

Waiting Halls

General Waiting Hall

Platform No. 01
Free Entry · Ample seating
Display boards · Fan cooling

AC Waiting Hall

New Terminal Building
Air-conditioned · Charging points
Digital displays

Navigate to Terminal Building

Ladies AC Waiting Hall

New Terminal Building
Ladies only · Air-conditioned
Enhanced privacy · Secure access

Smart Digi Lockers and Baggage Scannes

Secure digital lockers and advanced security screening systems at Charlapalli Terminal

Available 24/7

Locker Station

Medium

Standard Locker

Up to 6 Hours: ₹60 Up to 24 Hours: ₹120

Large

Large Locker

Up to 6 Hours: ₹90 Up to 24 Hours: ₹170

Extra Large

XL Locker

Up to 6 Hours: ₹150 Up to 24 Hours: ₹300

To book, locate the digital terminal at the New Terminal Building concourse. The lockers support secure PIN and biometric validation.

Security Baggage Scanner

Advanced X-ray baggage screening systems are operational at all terminal entry points. All passenger luggage must pass through scanners prior to entering the platform area to ensure maximum security and passenger safety.

Food Court & Multipurpose Stalls

Food Plaza

Full food court at New Building First Floor offering varied cuisine options in a comfortable dining environment.

Navigate to Food Court

Platform Stalls

Catering and multipurpose stalls available on all platforms and Foot Over Bridges. Quick bites and refreshments throughout.

RO Drinking Water

Clean RO water drinking points placed on all platforms and at the new building concourse. Free for all passengers.

Smart & Digital Facilities

Free High-Speed Wi-Fi

Connect instantly. Available across the entire terminal at no cost.

LED Train Info Displays

Large LED boards showing real-time train arrivals and departures on all platforms.

Mobile Charging Points

Multiple charging stations at waiting halls and key locations across the terminal.

Multilingual PA System

Public announcements in Telugu, Hindi, and English for all passengers.

Sleeping Pods

New Terminal Building · First Floor · Separate Ladies and Gents sections

Hygiene & Comfort

Pay & Use Toilets

Located at Platform No. 01 and New Terminal Building First Floor. Maintained to high hygiene standards.

Navigate to Platform 1

Divyangjan Toilets

Specially designed accessible toilets for differently-abled passengers at Platform No. 01 and the new terminal.

Sanitary Vending Machine

Sanitary product dispensers available for women passengers across the terminal.